ChatGPT has wrong information about my business. How do I fix it?
AI assistants repeat what they find. If ChatGPT gives the wrong hours, an old address or a service you no longer offer, the fix is to correct the places it reads, not the answer itself.
Find where the wrong fact comes from
Ask the question with web search on and look at the sources it cites. Old directory listings, an outdated page on your own site or a stale Google Business Profile are the usual causes.
Correct it at the source
- Your website: update the page, and remove or redirect pages for services you no longer offer.
- Your Google Business Profile: hours, phone, address, services and categories.
- Directories and review sites that list you.
- Structured data on your site, so machines read the same facts as people.
Use the feedback button
ChatGPT and Google’s AI let you flag a bad answer. It is worth doing, but it does not replace fixing the source.
Then check again, more than once
Corrections take time to be re-read. Ask the same question again over the following weeks.
How AEO Pro helps
On Complete, AEO Pro alerts you when your Google Business Profile disagrees with your website, and every report shows what AI answers said about you.
Check where you stand
Get a free AI check: your AI-readiness score, the questions we asked and what AI answers say about you. Essentials ($49/month) fixes your homepage; Complete ($199/month) covers every page. Cancel anytime, 30-day money-back guarantee.
Questions
Can I ask OpenAI to correct an answer about my business?
You can flag an answer as wrong in ChatGPT. The lasting fix is correcting your website, your Google Business Profile and the directories it reads.
How long until ChatGPT shows the correct information?
It depends on when the sources are re-read. Expect weeks, not days, and check with the same question several times.